Terms & Conditions

Credit Card Policies

The following are accepted forms of payment: Visa, MasterCard, American Express, Diners Club.

Credit Card Hold

The minimum credit hold is $500. If the estimated total is above $500, an authorization on your credit card will be placed for the entire amount of the rental. Unused authorizations will be released upon return of the vehicle. These funds will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. We will not be responsible for any returned checks or insufficient fund charges or bank fees related to this process.

Cash, Debit and Stored Value/Prepaid/Gift Cards are not acceptable to qualify for rental for any type of vehicle. They can only be used upon return of the vehicle for payment.

Driver’s License Requirements

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 24, WITH A VALID DRIVER’S LICENSE AND MAJOR CREDIT CARD IN THEIR NAME. 24 YEAR OLD DRIVERS MAY ONLY RENT ECONOMY, COMPACT, INTERMEDIATE, STANDARD OR FULL SIZED CARS. AN UNDERAGE DRIVER FEE WILL BE CHARGED FOR ALL 24 YEARS OLD RENTERS AND ADDITIONAL DRIVERS.

All drivers must meet the renting location’s minimum age requirements, have a valid driver’s license, clean driving record, and present a major credit card in his/her own name at the time of rental. All customers must also present a second form of ID

Proof of auto insurance is required. U.S. auto insurance is accepted as long as an individual is a visitor in Canada. U.S. insurance firms will issue a Canadian insurance card, which should be obtained and carried prior to driving into Canada.

QUALIFICATIONS FOR RENTERS FROM COUNTRIES OUTSIDE THE UNITED STATES & CANADA.

Age Requirements & Additional Drivers

Renter must be 24 years of age with a valid drivers license and a major credit card in his/her own name. Drivers who are 24 years of age may rent Compact, Mid-Size, and Full sized cars with an additional $25.00 per day surcharge.

All drivers must meet minimum age requirements, present a valid photo drivers license and credit card in his/her own name. All location policies that apply to the renter will also apply to the additional driver. The additional driver fee is $10 CAD per day/per driver.

At locations in Canada, you may be asked to provide an additional form of identification as a condition to rent a vehicle. Acceptable forms of additional identification are:

Additional Fees

Taxes, Fees and Surcharges will vary by location and are included in your approximate total.

Fuel Policy

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges or G-Force will refuel your vehicle based on the miles driven or level of the tank. A refueling fee will apply per litre.

Geographical Restrictions / Travel Limitations

Location must be notified at time of rental when driving out of the originating province. Failure to notify location may result in additional penalties.

Local residents receive 200 free kilometers per day, 1,400 kilometers per week, and 4,000 kilometers (maximum) on any rental exceeding 3 weeks and $0.20 CAD for each additional kilometer driven during the entire rental.

Driving restrictions: Driving of rental vehicle is restricted to Province of Ontario, Canada

A CAD 50.00/day penalty fee applies for violations of this restriction.

For travel outside the Province of Ontario written permission is required at time of rental.

BORDER CROSSING: Vehicles entering the USA are subject to a border crossing fee of $13.00 CAD per day kilometers are limited to 200 kilometers per day, 1,400 kilometers per week and 4,000 kilometers per month (maximum) for rentals exceeding 3 weeks, and $0.20 CAD for each additional kilometer driven during your entire rental.

One Way Rental: One-way rentals are not permitted. The vehicle must be returned to the renting location.

Grace Period

Customers may receive a 29-minute grace period from the return time on the contract provided the return location is open during the grace period. If he/she keeps the vehicle after this time an hourly rate will apply from minute one.

Local Renter Restrictions

Unlimited kilometers apply to airline arriving customers only. Unlimited kilometers do not apply for local rentals. Local residents receive 200 free kilometers per day, 1,400 kilometers per week, and 4,000 kilometers (maximum) on any rental exceeding 3 weeks and $0.20 CAD for each additional kilometer driven during the entire rental.

BORDER CROSSING:

Vehicles entering the USA are subject to a border crossing fee of $13.00 CAD per day, kilometers are limited to 200 kilometers per day, 1,400 kilometers per week and 4,000 kilometers per month (maximum) for rentals exceeding 3 weeks, and $0.20 CAD for each additional kilometer driven during your entire rental.

No Smoking Policy

To help ensure a pleasant rental experience for all G-Force has no smoking policy on all our vehicles.. Each vehicle will be confirmed “smoke-free” when it is provided to a customer. Upon it’s return, it will be inspected. If it is determined that the vehicle must be cleaned of smoke odor and residue, the renter will be assessed a fee of up to $250.00.

Parking/Traffic Violations & Tolls

You are responsible for paying all parking, traffic violations and tolls incurred while using the vehicle. If you incur a violation or toll during the rental our agent will process and bill you for fines associated with the violations/toll. In addition to any violation fees you will also be charged a $35.00 plus HST Administration fee per violation/toll. These items will be billed directly to the credit card that was used for the rental transaction. Charges will appear as a separate line item on your credit card or bank statement.

Insurance and CDW

In Canada the law requires full comprehensive coverage, i.e. Liability (PAC) and Collision Insurance, on all vehicles. Purchase of these products is optional if written proof of coverage is presented at time of rental. THE RENTER MUST PROVIDE PROOF IN THE FORM OF AN INSURANCE DECLARATION PAGE, SPECIFICALLY STATING COMPREHENSIVE AND COLLISION COVERAGE IS EFFECTIVE AND ENFORCED FOR THE DURATION OF THE RENTAL AGREEMENT (this also applies to the coverage that may be provided through credit card companies and third party companies that will be used at the time of rental). An insurance declaration page is the document that defines your coverage and limits. Insurance cards WILL NOT satisfy the requirement to provide an insurance declaration page for self-insurance

If renter chooses to self-insure and use /transfer their personal auto insurance for the rental car an Insurance transfer fee of CAD 4.99 /day will be charged.

CDW – Collision Damage Waiver: Collision Damage Waiver (CDW) reduces your financial liability for damage to the vehicle its parts and accessories except for theft attempted theft or vandalism provided the vehicle is used in accordance with the terms and conditions of the rental agreement. CDW insurance deductible CAD 1,000. Cost per day CAD 29.95/day. When purchasing collision damage waiver any damage to the vehicle up to the insurance deductible amount will be charged to your credit card at return.

Rental Extension Policy and Procedure

Rentals not extended will incur a $15 per day late fee.

Rentals cannot exceed 30 days.

If relying solely on credit card or third party collision coverage, a comprehensive coverage surcharge of CAD 11.95/day will be applied to all credit card or insurance purchased online in order to meet the required comprehensive coverage. If you have purchased or are relying on a third party collision protection any damage to the vehicle will be estimated and charged to your credit card at return. Once repairs are completed final payment will be settled with renter and third party insurance

Rentals above 30 days will incur a $15 per day late fee.

You must call the location directly to extend your rental prior to the due date and time.

If extended, additional authorization will be taken if the new amount is above the original authorization.

Special Equipment

Child Seats – Infant/Toddler/Booster - $13.00 per day

GPS – $7.00 per day

Hand controls are NOT available at this location

    Terms & Conditions - South Central Rent-A-Car